Last updated: March 2021
When you use Delicatezza, you trust us with your information. We are committed to keeping that trust and your data safe. That starts with helping you understand our privacy practices.
This privacy policy explains how Delicatezza collects, shares, and uses your personal information. You’ll also find information about how you can exercise your privacy rights.
The data controller for the information you provide or that we collect is Delectance Ltd. of 7 Tileyard Road, N7 9AH, London, UK.
We are registered with the Information Commissioner’s Office (ICO).
Questions, comments and data requests are welcomed and should be addressed to:
The Data Protection OfficerAlternatively, you may contact us using our Contact Form.
We may collect and process the following data about you:
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We use information held about you in the following ways:
Our main legal basis for collecting and using your personal information as described above is to perform our contract with you, i.e. to make sure you get your order when you want it.
Our website uses cookies to store information about visits in order to improve your experience and to allow the website to provide content that is more relevant to you.
Cookies are small text files stored on your computer and used by us each time you visit our website. Cookies are used by the vast majority of websites to provide convenience features that save you time.
We use cookies to:
We do not use cookies to:
All web browsers allow you to switch cookies off by adjusting browser settings to stop them from accepting cookies. Learn how to do this here.
If you prevent us from using cookies, you might be limited in your ability to use our website to place an order. This is because we use cookies to to perform critical functions as part of the shopping process.
By using our website you agree to our use of cookies.
We may share your personal information with any member of our group at this time or in the future, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
We may disclose your personal information to third parties:
We will not knowingly sell or otherwise distribute your personal information to third parties, other than under the scenarios described in this section. That is our promise to you.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. For more insight, you may also want to read Shopify’s Privacy Statement.
In order help us meet our contractual obligation to deliver orders to you, your your delivery information may be shared and stored with external courier services and other delivery partners.
For email marketing purposes, we store email addresses and subscription preferences with both Shopify and Rare (Rare is our email marketing distribution application).
To enable our operations team to collate orders on a daily basis, send out our own overnight orders to our suppliers, put together delivery routes, and capture internal financial data for our own profitability calculations, we also store your information in a secure database outside of Shopify.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
We will retain your personal information where we have an ongoing legitimate business need to do so, e.g. while you hold an account with us or to enable us to meet our legal, tax or accounting obligations.
We will destroy or permanently anonymise your personal information at the point that we no longer need to process it for our ongoing legitimate business needs or for any legal reason. If this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store it and isolate it from any further processing until deletion is possible.
We will contact you via email when you have placed an order with us to confirm your order. We will also notify you via email when your order is out for delivery. In some cases we will outsource the notification to our delivery partners. This can be the courier service we are using to deliver a parcel to you.
We may occasionally need to contact you to enable us to fulfil your order correctly, for example if an item you have ordered is unavailable or if your delivery day needs to be changed. We will normally try to reach you by telephone or email.
We will not send you any marketing messages without your explicit consent. You can choose your marketing preferences on the checkout pages every time you place an order with us. You can also update or change your preferences by contacting our office or unsubscribing from any marketing email directly. We will always honour your updated preferences.
Security is important to us and we understand that when making payments online you need to have confidence in the website you are transacting through. We have highly secure facilities and processes to put your mind at ease.
We will never have access to any of your card details. At no time will any card details be stored on our website’s servers. At no time will we ask you to save your credit card details with us.
We process all payments through both Shopify and Stripe, an established online payment gateway that is certified to the highest security standards (PCI Level 1 Service Provider). You can confirm their certification in Visa’s Registry of Service Providers.
Delicatezza payment pages use industry standard Secure Sockets Layer (SSL), i.e. our payment pages begin with "https" and not "http". SSL does two main things: (1) encrypt data being transmitted and (2) verify that our browser is talking to the right payment gateway servers to minimise middle-man interception risk.
As part of the checkout process we undertake the following checks to prevent fraudulent use of cards:
Beginning on 25 May 2018, the processing of personal data of users in the European Union is subject to the EU General Data Protection Regulation (“GDPR”). This section provides information as relates to EU users' rights.
GDPR builds upon existing data protection acts by requiring, amongst other things, that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should be kept up to date and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You also have the right to see what is held about you, correct any inaccuracies, and request for your data to be deleted and not processed anymore.
As a Delicatezza user in the EU, you have the following rights with respect to our handling of your personal information. To exercise these rights, please contact us or make changes directly to your account.
We may occasionally update this policy. If we make significant changes, we will notify you of the changes. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.
We encourage you to periodically review this policy for the latest information on our privacy practices.
